Quidos Technical Support Log

Current Issues 3

• iSBEM Error 3048
• Get iQ-Energy on your phone - iOS and Android
• Update to Audit Uploader

New EPB Register (EAW/NIR) 7

• Summary about the new EPB Register
• Lodging an RdSAP EPC to the EPB Register
• Lodging ORCalc reports to the EPB Register
• Lodging iSBEM reports to the EPB Register
• UPDATED: Adding addresses to the EPB Register

View all 7

Quidos Support 6

• Quidos - Who are we?
• How do I access the Quidos Support Team?
• Have you checked the RdSAP Conventions?
• RdSAP Data Collection Sheet Templates
• Confirmation of Insurance 2023/24

View all 6

Technical Bulletins 38

• Goodbye Old Maps... but what else can you use?
• Quidos Technical Bulletin - October 2021 (Retrofit)
• Quidos Technical Bulletin - July 2021
• Quidos Technical Bulletin - November 2020
• Quidos Technical Bulletin - August 2020

View all 38

Appropriate Use of RdSAP 1

• The Appropriate use of SAP and RdSAP

Listed Buildings 1

• Quidos Guidance on Listed Buildings for Energy Assessors

PAS 2035 1

• Quidos Retrofit Assessor Scheme

MEES 1

• MEES Regulations - The Lowdown

GDPR 2

• Quidos GDPR Information for Energy Assessors
• Example Privacy Statement for Energy Assessor Compliance to GDPR

RdSAP Conventions 1

• RdSAP Conventions 11.4

On-Construction SAP Conventions 2

• SAP Conventions v9.0 - Applicable for SAP2012 & SAP10
• SAP Conventions Version 10 applicable to SAP10

Commercial EPC Conventions 1

• Non Domestic EPC Conventions for England & Wales Issue 9

DEC Conventions 1

• DEC Conventions Issue 2

Retrofit Conventions 1

• ECO 4 EPR Conventions V1.2

General Auditing Information 3

• Video: Uploading your audit evidence to iQ-Energy
• How do I Cancel a Report?
• When to cancel an EPC

Domestic RdSAP Surveillance Auditing 3

• Risk-based Audit Selection Criteria
• How much auditing will DEAs need to complete?
• QA Standards for DEAs

Non-Domestic Surveillance Auditing 2

• QA Standards for NDEAs
• Risk-based Auditing Selection trigger for Non-Domestic Assessments

Houses of Multiple Occupancy 1

• HMO Guidance Information

Construction 3

• RdSAP Convention 1.02a: What is a Bungalow?
• Glazed/translucent extension roofs
• Party Walls : Cross-Scheme Guidance

Space and Water Heating Systems 17

• RdSAP Convention 6.10: PV-boost immersion heating
• Boilers not in PCDB
• Lot20 Compatible Storage Heaters
• Hive and Nest Control Systems
• Room Thermostat and TRVs but no programmer

View all 17

Room in Roof 4

• RdSAP Convention 2.06: What is the 'common wall'?
• RdSAP Convention 2.06: Room in Roof classifications
• RdSAP Convention 3.13: Age of a Roof Room
• What is roof and what is roof room?

Solar PV 1

• How to add solar PV to an assessment

Whole-House Mechanical Ventilation 2

• Whole-House Mechanical Ventilation
• Positive Input Ventilation Systems

Insulation 2

• RdSAP Convention 3.07: Vermiculite Insulation
• RdSAP Convention 3.04: Weighted loft insulation averages

Lighting 1

• RdSAP Convention 7.01:What constitutes 'Low-Energy Lighting' (LEL)?

Flats 0

Windows 0

Conservatories 1

• Glazed roof on a sun room/extension

Electricity Meters 0

Terrain 1

• RdSAP Terrain Type

Addenda 1

• Addenda to EPCs

iSBEM User Guide 2

• iSBEM User Guide
• Changes to iSBEMv6.1e for Wales

iSBEM v6.1.e 2

• iSBEM v6.1.e for new EPC Register
• iSBEM Weather Location Look-up

ORCalc v4.0.4 2

• ORCalc v4.0.4 for New EPC Register
• Download CIP File for use with ORCalc

AIRS Software for ACIRs 10

• General Help Videos
• New addresses for AIRS
• Level 3 Defining Systems
• Level 4 Defining Systems
• Fgas Compliant Date unavailable

View all 10

ORCalc for Scotland 1

• ORCalc v1.0.6 for Scotland

Seasonal Efficiency Calculator 1

• Seasonal Efficiency Calculator

DEC 1

• DEC Renewal - No Changes Declaration Form

NDEA 0

ACIR 0

Retrofit Assessment - General Queries 0

Traditionally Constructed Buildings 1

• Guide for Assessing Traditionally Built Properties (not protected)

Historic Buildings 0

QA Standards for Retrofit 2

• QA Standards for Retrofit Assessors
• QA Standards for Retrofit Coordinators

Contacting Quidos 3

• Quidos Contact Details
• Contacting Quidos Support about Jersey Technical Issues
• Who are We?

Jersey Technical Bulletins 0

JRdSAP Conventions 2

• Jersey RdSAP Conventions v1.1
• Jersey RdSAP Specification - Appendices S & T

Jersey Data Collection Sheets 1

• Jersey RdSAP Data Collection Sheets

Jersey Surveillance Auditing 1

• Jersey: How to upload for an audit

Dwelling Construction 3

• Jersey: Using U-values
• Jersey: What is a Bungalow?
• Jersey: Glazed roof on a sun room/extension

Room-in-Roof 2

• Jersey: What is a 'Common Wall'?
• Jersey: Roof Room Styles

Insulation 2

• Jersey: Insulation Thickness - Can it be doubled?
• Jersey: Vermiculite Insulation

Space and Water Heating Systems 4

• Jersey: Illustrative PCDB models
• Jersey: Room thermostat and TRVs but no Programmer
• Jersey: Lot20 Compatible Storage Heaters
• Jersey: Water heating option 'from Main heating' not available

Whole-House Ventilation 2

• Jersey: Whole-House Mechanical Ventilation
• Jersey: Positive Input Ventilation (PIV) Systems

Lighting 1

• Jersey: What constitutes low-energy lighting?

Solar PV 1

• Inputting Solar PV into JRdSAP

General Questions 3

• What happens if I get an error message?
• RRN is “0000-0000-0000-0000-0000”
• Purchasing lodgement credits in iQ-Energy

iQ Energy 6

• What happens if I lodge a report with the wrong address?
• When to cancel an EPC
• I need to add a Scottish address to the Register
• How to get access to the XML file?
• UPRN is not valid for CODE 10 EPC lodgement

View all 6

Mobile EPC App - User Guide 1

• iQ-Mobile - Creating EPCs on the Go

iSBEM 1

• Latest iSBEM Version

CPD 4

• How do I log my CPD?
• What is CPD and why does it matter?
• CPD Certification Service
• List of Quidos CPD Modules

EPC Registers 1

• How to add a Scottish address?